As the DS-2CD1021-I is an older generation model, it may no longer receive active security patches (End of Support). Organizations must apply compensating controls:
Browse to the digicap.dav file and click . ds-2cd1021-i firmware download
Installing firmware from the wrong region can permanently lock you out of your camera. The UK and EU portals provide English/multi-language firmware specifically for European installations. Chinese-market devices require Chinese-region firmware. Using the wrong region often results in a “Language mismatch” error during upgrade. As the DS-2CD1021-I is an older generation model,
If the upgrade fails through Chrome, try using Internet Explorer (IE 10+), which is often more compatible with older Hikvision firmware 1.2.4. If the upgrade fails through Chrome, try using
Use Internet Explorer (if still available), Mozilla Firefox, or the latest versions of Chrome. Some older camera firmware versions have better compatibility with Internet Explorer for plug-in dependent live view.