If your internet cuts out repeatedly, check the downstream and upstream power levels within the gateway portal ( 192.168.0.1 ). Coaxial signal levels should ideally sit between -15dBmV and +15dBmV. If levels are out of specification, remove unnecessary coaxial splitters between the wall jack and the gateway. Factory Resetting the Gateway

Contact CommScope (ARRIS) via their support portal or your cable ISP’s technical support line.

: Under the Wireless Network section, it is recommended to keep the same SSID and password for both 2.4GHz and 5GHz bands to improve device handoff. Factory Reset