: Log in to the VCSA via SSH or the VM console using root credentials. Type shell to enter the BASH interface.

When to contact support

On your hypervisor menu platform (such as vSphere Client or VMware Workstation), click > Guest OS > Install/Upgrade VMware Tools .

— including KB 78708 — which do not require any paid VMware subscription to access. The KB is publicly accessible to all users of VMware products, whether they are using the free ESXi hypervisor, VMware Workstation Player (free for personal use), or paid enterprise versions.

The root cause of both errors is the same, and the solution is identical.