In laptops or systems with integrated graphics (iGPU) and a discrete GPU (dGPU), sometimes the game tries to use the weaker integrated Intel card. Even if your Nvidia or AMD card supports Feature Level 11.1, the Intel HD Graphics 2000/2500 often does not. Fix: Open your GPU control panel (NVIDIA Control Panel or AMD Adrenalin) and force the specific game executable to run with the "High Performance" graphics processor.
Direct3D (D3D) is a part of the DirectX API used by Windows to render 3D graphics. allow a single version of DirectX (like DirectX 11 or 12) to run on different generations of hardware. d3d feature level 11.1 download
If you have updated Windows and your graphics drivers, but 11_1 still does not appear in your dxdiag tool, your graphics card is likely too old. In laptops or systems with integrated graphics (iGPU)