The garage air was thick with the smell of burnt oil and stale coffee. It was 4:55 PM on a Friday, the worst possible time for a "simple" brake job to turn into a nightmare.

| Issue | Likely Cause | Solution | |--------|----------------|-----------| | “Invalid username or password” | Caps Lock or outdated credentials | Use “Show password” option. Try the “Forgot password” flow. | | Account locked after 3 attempts | Too many failed logins | Wait 15 minutes or contact your admin to unlock. | | White screen after login | Browser cache or ad-blocker | Clear cache, disable extensions, or try incognito mode. | | “No active subscription” | Company license expired | Your admin must renew the TecAlliance contract. | | 2FA code not working | Time sync issue | Re-sync authenticator app or use backup codes. |

: Dealers can generate and email custom catalog visual links directly to their customers, which remain active for 24 hours to secure fast buyer confirmations. Account Management & Subscription Control

: Log into the primary corporate profile via the partslink24 Homepage . Navigate directly to the Administer users dashboard.

: If you lose your credentials, there is a "Forgot password?" link on the main login screen that requires your Dealer ID and Username to trigger a reset email. Core Capabilities

Full-time commercial independent repair shops and parts wholesalers. Fleet Management: Creating Additional Operators