Use the original release tool (if provided) to depress the locking tabs. Forcefully yanking a stuck tube can crack an adjacent, perfectly good connector.
The most reliable method is contacting Toy Monster (the parent manufacturer of Eezy Peezy). Check your original manual for customer service emails. eezy peezy climber replacement parts
Before searching for parts, you might be able to solve the issue with a proper diagnosis. Here are common problems and their likely culprits. Use the original release tool (if provided) to
Metal clips, bolts, and ground anchors can often be matched at local hardware stores if you bring the broken part for comparison. Tips for Repairing Your Climber Check your original manual for customer service emails
Essential internal spring clips that lock the tubes into the joiner arms.
Always inspect the climber for cracks in the plastic or damaged connectors.