The printer must be placed into Service Mode for the software to detect it and perform the reset [2].

Resetting the software doesn't magically dry the ink sponges. If you reset the counter multiple times without cleaning or replacing the physical pads, ink may eventually leak onto your desk.

: Once the tool detects the printer in Service Mode, select the "Main" or "Platen" absorber options and click to clear the counter.

If you can tell me your specific , I can help you confirm if this is the best version to use. Would that be helpful?

This means the tool failed to communicate with the printer. This usually happens if the printer is not correctly in Service Mode or if you are using a USB hub. Connect directly to the PC.