After restarting, press , type printui.exe /s and press Enter .
If you have performed a hard reset, cleared all paper paths, re-seated the cartridges, and updated the firmware, but the 61.00.00 error remains, the printer likely has a hardware failure. Internal components like the print engine motor, the carriage assembly, or the motherboard may need to be replaced.
The (often displayed as "Error installing printer... The printer driver is not compatible" or a similar code during installation) is a common issue on Windows. It usually happens when a previous installation failed, or Windows Update is trying to install a driver that conflicts with existing software.
Brand new printers often have internal protective tape and cardboard. If you are installing a new printer, these pieces must be removed. Turn off and unplug the printer. Open the access door to the printhead/cartridges.